Let Freedom Ring in Your Wellness Biz – with Systems! “In a world with no systems, with chaos, everything becomes a struggle, and predictability is not there. And it becomes almost impossible…” – Bill Clinton. There’s so much more to being a successful wellness entrepreneur than working with clients. Do … Continue reading
Category Archives: Customer Service
Enroll Wellness Clients with Confidence!
Enroll Wellness Clients with Confidence! Selling your wellness services should not feel like pushing a rock uphill – for you or the client. Luckily for you, there’s a system for selling your work that magnetically draws clients to you in a graceful and comfortable way! This step-by-step system helps you … Continue reading
Spring Treats to Keep Your Wellness Clients Coming Back! Part 2/2
Spring Treats to Keep Your Wellness Clients Coming Back! Part 2/2 Are most of your clients One-Time Wonders or do you have a full schedule of loyal repeat customers? There’s so much you can offer to impress your clients with superb customer service! With little cost, time or effort, you … Continue reading
Spring Treats to Keep Your Wellness Clients Coming Back! Part 1/2
Spring Treats to Keep Your Wellness Clients Coming Back! Part 1/2 Spring is the perfect time to pamper your wellness clients with a special gift to show your appreciation for their business. I make little spring goodie bags, filled with healthy snacks and wellness treats. But there’s much more you … Continue reading
6 Warning Signs of Bad Clients in Your Wellness Biz!
6 Warning Signs of Bad Clients in Your Wellness Biz! How do you handle negative client challenges? Do you have policies and procedures to handle – or even better, prevent – sticky situations? As you can see in the “About” section of my website, I am very selective about my … Continue reading
Boost Holiday Income with the Stocking Stuffer Special! Part 2/2
Boost Holiday Income with the Stocking Stuffer Special! Part 2/2 Several years ago, I started offering my clients a new way to do their holiday gift shopping that would accomplish 5 goals: Offer low-cost, high-value massage for holiday gifts. Help my clients with their holiday gift shopping. … Continue reading
12 Ways to Keep ‘em Coming Back!
12 Ways to Keep ‘em Coming Back! I have a long list of loyal lifetime clients who have been coming to my massage clinic weekly or more for years, such as the client with fibromyalgia who has been coming twice a week for 20 years. So far, the lifetime value … Continue reading
How to Avoid No-Shows in Your Wellness Business!
How to Avoid No-Shows in Your Wellness Business! I usually detest use of the “F Word” but I use it here because it’s an integral part of this week’s story from my own practice. So… WARNING: Strong Language! Proceed at Your Own Risk! To my knowledge, I’ve had only one … Continue reading
Ask Your Clients This Magic Question!
Ask Your Clients This Magic Question! Sometimes during a session, a client will ask you how often most people come in, or how many treatments you think she will need. A good answer at this point is to say, “What I feel in your body during the treatment, and your … Continue reading