6 Ways to Listen Your Clients The primary purpose of any business is to make money. In fact, the definition of business is “exchanging goods or services for money.” In most cases, revenue depends on customers or clients. The foundation for your successful enduring business is a long-term two-way relationship … Continue reading
Category Archives: Customer Service
Let Freedom Ring in Your Wellness Biz – with Systems!
Let Freedom Ring in Your Wellness Biz – with Systems! “In a world with no systems, with chaos, everything becomes a struggle, predictability is not there. And it becomes almost impossible…” – Bill Clinton. Memorial Day, Flag Day, 4th of July, Labor Day! As we honor America’s summer patriotic holidays … Continue reading
Enroll New Clients with the Comfortable Sales Conversation!
Enroll New Clients with the Comfortable Sales Conversation! Selling your wellness services should not feel like pushing a rock uphill – for you or the client. Luckily for you, there’s a system for selling your work that magnetically draws clients to you in a graceful and comfortable way! This word-for-word … Continue reading
Spring Treats to Keep Your Wellness Clients Coming Back! Part 2/2
Spring Treats to Keep Your Wellness Clients Coming Back! Part 2/2 Are most of your clients One-Time Wonders or do you have a full schedule of loyal repeat customers? There’s so much you can offer to impress your clients with superb customer service! With little cost, time or effort, you … Continue reading
Spring Treats to Keep Your Wellness Clients Coming Back! Part 1/2
Spring Treats to Keep Your Wellness Clients Coming Back! Part 1/2 Spring is the perfect time to pamper your wellness clients with a special gift to show your appreciation for their business. I make little spring goodie bags, filled with healthy snacks and wellness treats. But there’s much more you … Continue reading
Weed Out the Bad Apples in Your Wellness Biz!
Weed Out the Bad Apples in Your Wellness Biz! It’s an age-old question: Can one rotten apple spoil the whole barrel? Maybe. Can one bad client ruin your entire practice? Probably not. But dealing with a difficult client can certainly affect your day, in terms of your mood, your productivity … Continue reading
Boost Your Wellness Practice with the Stocking Stuffer Special! Part 2/2
Boost Holiday Income with the Stocking Stuffer Special! Part 2/2 Several years ago, I started offering my clients a new way to do their holiday gift shopping that would accomplish these goals: Offer low-cost, high-value massage for holiday gifts. – Help my clients with their holiday gift shopping. … Continue reading
12 Ways to Keep ‘em Coming Back!
12 Ways to Keep ‘em Coming Back! I have a long list of loyal lifetime clients who have been coming to my massage clinic weekly or more for years, such as the client with fibromyalgia who has been coming twice a week for 20 years. So far, the lifetime value … Continue reading
How to Keep Clients Coming Back for More! Part 2/2
How to Keep Your Clients Coming Back for More! Part 2/2 Are most of your clients One-Time Wonders or do you have a full schedule of loyal repeat customers? There’s so much you can offer to impress your clients with superb customer service! With little cost, time or effort, you … Continue reading
How to Keep Your Wellness Clients Coming Back for More! Part 1/2
How to Keep Your Wellness Clients Coming Back for More! Spring is the perfect time to pamper your wellness clients with a special gift to show your appreciation for their business. I make little spring baskets, filled with goodies such as healthy snacks and wellness treats. But there’s much more … Continue reading